If your product is not working properly please call manufacturer technical assistance first Telephone number for technical assistance should be in your owner's manual.

Due to certain manufacturer's policies and the restrictions placed, products may not be exchanged or returned to us under any circumstances. Defective products are repaired and replaced in accordance with these manufacturers' established policies. Please call them directly for details on their specific return policies. If you receive a unit that is inoperable FOR ANY REASON, you may contact the manufacturer directly or any authorized service center in your area.

If returning your order for credit - you must follow these steps:

1. Please email us your order number and nature of the problem
2. Wait for an RMA number from www.technologysupplier.net
3. Obtain instructions from us before taking any action

Please keep in mind that shipping charges are non-refundable. Authorized returns must be 100 percent unregistered, complete, and contain all original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories, all promotional items that were included with the shipment, and any other documentation included with the original shipment.

No credit for returns shipped improperly or missing manufacturer warranty cards and/or promotional items, etc. Credit will not be given since unit/s cannot be sold as new when these items are missing. Shipping charges on returned items are the customer's responsibility;

Returns of unopened items and unauthorized returns are subject to 15% restocking fee. Credit will be issued based on Current Market Price (CMP), less a 15% re-stocking fee and shipping charges. Opened product is subject to a 25% restocking fee.

No refunds on any software, cables or installable hardware including, but not limited to: Memory, CPU, Hard drive, Power Supply and Motherboards. All products are sold with their respective manufacturer's warranties. Please note: Warranty periods and services vary by manufacturer and product.

Overseas customers are responsible for all custom release charges and express shipping charges relating to returns. For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as Federal Express or UPS.

You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package and we do not accept return of the product for reasons stated in our terms and conditions, you will be responsible for any loss or damage. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price will be credited to your credit card account minus any applicable fees. Please allow 21 days from when we accept your product for the processing of your credit. Additional charges may be assessed for products returned with any missing parts and/or accessories.